Routine Maintenance:

Regular checks on your IT software and systems should be carried out to ensure maximum stability and security of your systems. Visits from our certified engineers will ensure that your systems are kept clean from viruses, spyware and kept secure by installing any required updates. These visits can also be used as time to fix small 'niggling' problems which cannot be justified by a callout charge.

Network and Server Health/Capacity Check

• Monitoring your Server’s performance and ensuring it is not running out of memory, licenses or disk-space
• Twice a year we will check your network is running smoothly and has enough capacity for your needs.

Checking Backup and Housekeeping Operations

• Checking that Server backups are taking place regularly and successfully
• Checking that Microsoft housekeeping routines are happening

Windows Server/PC Service Pack Update Management

• Checking that your Servers, laptops and PC equipment are up to date with the latest Microsoft security and compatibility fixes
• Implementing these in a structured manner, minimising disruption and down-time.

 Anti-Virus Update Management

• Checking that the Anti-Virus engines and definition files are being distributed to your Server, PCs and laptops
• Keeping an eye on the expiry dates for your AV software licenses and notifying you in advance.

Advice on Changes to the Use of IT to get the most from it

• Helping you to make the most of your investment in IT
• Helping you to safeguard this investment.

Security Audit

• Advising, discussing and implementing policies to safeguard the sensitive information you hold
• Identifying potential loopholes in your security that leave you vulnerable to external hackers.

REACTIVE SUPPORT          

We provide a range of IT support services across the spectrum of technologies, whether that be in the office, at home or on the move which are delivered through:

Telephone Support

• Access to IT support for all your staff for applications, PC/laptop and peripheral problems – both in the office and away from the office.

Remote Desktop Assistance

• Prompt remote support for IT staff based in the office by opening a support session directly on their screen.  Working out the problem with the user and resolving it with the minimum fuss and disruption

On-site Support

• When all else fails and a problem cannot be resolved remotely, on-site engineering assistance is at hand within a committed SLA.

Covering:

Network and Server Software

• All aspects of your Server platform including Windows 2000, 2003 and Small Business Server 2000/2003.

Network and Server Hardware

• Replacing failed hardware components and repair services for wired and wireless networks.

PC, Laptop and Peripheral Hardware/Software

• All aspects of your PC platform (and peripherals) from Windows 95 to XP, and Office 97 to 2003.

External and Internal Email

• All aspects of your mail delivery systems including Exchange Server 2000/2003 and Small Business Server 2000/2003.

Internet Access, Remote Access and VPN

• Covering your communication link with the outside world, virtual connections between offices and remote access for home workers
• Including Firewalls, ADSL routers and Small Business Server 2000/2003.

Disaster Recovery Support

• Assisting you in recovering a level of IT service and communications in the event of a complete loss of your premises or facilities.